Frequently Asked Questions

 

What do you charge?

Please click here to see our pricing page for more details.

How far in advance should I order?

It is never too early to place your order. Smaller orders must be placed at least 2 weeks in advance.  Larger orders should be placed at least 3-4 weeks in advance.

Do you Deliver?

Yes! Order minimum is $50 for delivery within a 5 mile radius (from Bowman Ridge 78249) for free. Within 10 miles delivery charge is $5 and beyond 10 miles is an additional $1 per mile. Anything beyond 15 miles will need to be confirmed before placing your order due to availability.

Do you require full payment or a deposit at the time of the order?

All orders will require a 50% non-refundable deposit that will be applied towards the purchase order total. Complete payment is due at the time of delivery/pick-up.

Do you have a minimum amount?

Yes, if placing an order, you must order a minimum 1 dozen of single baked items (for example: one dozen cookies, one dozen muffins, or one lb. biscotti). No minimum amount needed for canned goods.

Follow us on facebook for our next market even and there is no minimum needed to purchase booth inventory!

 

How long will the items stay fresh? 

Decorated sugar cookies stay fresh for up to 2 weeks when kept in sealed bags or an air tight container. Keep at room temperature and do not refrigerate. Cookies may be kept in Freezer for up to 3 months. Our items are made fresh with quality ingredients and no added preservatives. 

Biscotti will stay fresh for up to 4 weeks in an airtight container. 

Pickles will stay fresh for up to one year from the canned date, unopened, or up to a month  in the refrigerator if opened.

All other baked items will last 2- 5 days (sealed) depending on the items.

 

Where are you located?

Alamo City Cookies is a cottage food bakery located near DeZavala and I-10 for pick-up by appointment only. I operate under the Texas Cottage Food Laws, am a Texas certified food handler, and operate in a smoke-free home.

 

HELP! I need items this weekend!  Can I place an order?

We are more than happy to help with last minute orders, if we have availability. However, decorated sugar cookies can take several days to complete.  We still need at least 3-5 days notice in advance for decorated sugar cookies. Rush fees may apply. For all other items, availability depends on the item and amount needed.

 

I have allergies, is this an issue?

I cannot guarantee any of our products being nut and nut-oil free. My equipment handles many different products which can be exposed to allergens.  I use canola oil, butter, flour, almond flour, milk, nuts, all-natural extracts, chocolate chips (which contain soy lecithin) and eggs in the production of our products. Each item (whether individually labeled or noted on the invoice) will include the allergens used. Most cookie icings and cake (or cupcake) frostings contain food coloring.

 

Please let me know if you have any other questions and I would be happy to help!

Contact Me

San Antonio, TX 78249

alamocitycookies@gmail.com  Tel: (210) 802-8331

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